Privacy Policy — tk1911

tk1911 operates Bangladesh's premier online casino and sports betting platform at https://tk1911.net. In the course of providing our Services — which include casino games, sports betting, bingo, and all associated account and payment management functions — we necessarily collect and process personal data relating to our players, prospective players, and site visitors.

This Privacy Policy has been prepared to give you a clear, complete, and honest account of exactly what data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you hold in relation to it. We have written this policy in plain formal English so that every player — regardless of technical background — can understand it in full.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain provisions that interact with our data practices.

For the purposes of this Privacy Policy, the data controller — the entity that determines the purposes and means of processing your personal data — is tk1911, the operator of the platform at https://tk1911.net.

All data protection enquiries, access requests, and formal complaints relating to your personal data should be directed to the tk1911 data protection contact at [email protected] with the subject line "Data Protection Request — [Your Account Username]".

tk1911 collects personal data across several categories. The specific data we hold about you will depend on the extent of your interaction with the Platform — a registered and verified player will have a more complete data profile than a casual site visitor.

We do not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes. Any biometric liveness-check images submitted during KYC are processed solely for verification and are not retained beyond the completion of that process.

tk1911 collects your personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically each time you access the Platform, including through cookies, server logs, and browser fingerprinting used for fraud prevention and session management.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other integrated payment partners when a deposit or withdrawal is processed through their systems.
• Identity verification providers: Data returned by our third-party KYC and age-verification services after they process the documents and images you submit during the verification process.
• Anti-fraud and security partners: Risk signals and device reputation data provided by fraud-detection services that help us identify suspicious account activity and protect the integrity of the Platform.

tk1911 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing that is required to create and maintain your account, process deposits and withdrawals, resolve disputes, and deliver the gaming and betting services you have requested. Without this processing, tk1911 cannot provide the Services.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age-verification requirements, international gaming licence conditions, and any other applicable legal or regulatory obligation to which tk1911 is subject.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of tk1911, provided those interests are not overridden by your data protection rights. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Where we send you promotional communications by email or push notification, we do so only on the basis of your explicit opt-in consent. You may withdraw this consent at any time by updating your marketing preferences in the account settings panel or by contacting us at [email protected].

tk1911 uses the personal data it collects for the following specific purposes:

• Creating and managing your player account, including authentication and account security.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate financial records of all transactions.
• Verifying your identity and age in accordance with our KYC obligations and the 18+ eligibility requirement that applies to all tk1911 players.
• Providing customer support, resolving account queries, and responding to formal complaints.
• Monitoring gaming behaviour for responsible gaming purposes, including identifying players who may be exhibiting signs of problem gambling and triggering appropriate interventions such as deposit limit reviews or cooling-off suggestions.
• Detecting, investigating, and preventing fraud, money laundering, account abuse, bonus abuse, and other prohibited activities as defined in our Terms and Conditions.
• Complying with our obligations under applicable anti-money laundering legislation and our international gaming licence conditions, including retaining transaction records and submitting reports to regulatory authorities where required.
• Sending you service notifications — such as deposit confirmations, withdrawal updates, account security alerts, and changes to our Terms and Conditions or Privacy Policy.
• Sending you marketing communications about bonuses, promotions, and new features on the Platform — but only where you have given your explicit consent to receive such communications.
• Conducting internal analytics to understand how players use the Platform, identify areas for improvement, and optimise the player experience.

tk1911 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank — to process deposit and withdrawal transactions you initiate.
• Identity verification providers: Third-party KYC and age-verification services used to verify your identity and confirm that you meet the 18+ eligibility requirement.
• Fraud prevention and security partners: Services that provide device reputation, IP risk assessment, and behavioural analytics used to protect the Platform against fraud and abuse.
• Game content providers: Casino game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive limited session and wagering data necessary to operate their game titles within the tk1911 Platform environment.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, tk1911 will disclose personal data to the relevant authority. tk1911 will notify you of any such disclosure where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations and who require access to data in the course of providing services to tk1911.
• Business successors: In the event of a merger, acquisition, or sale of the business or its assets, personal data held by tk1911 may be transferred to the acquiring entity, which will be bound by the same or equivalent data protection obligations.

All third-party data processors engaged by tk1911 are contractually required to process personal data only in accordance with tk1911's instructions, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection law.

Some of the third-party service providers engaged by tk1911 — including game content providers and cloud infrastructure partners — may process personal data in countries outside Bangladesh. Where such international data transfers occur, tk1911 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under internationally recognised data protection frameworks.

Applicable safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection. If you have questions about the specific safeguards applicable to any international transfer of your data, please contact us at [email protected].

tk1911 retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account our legal obligations, the resolution of any disputes, and the enforcement of our agreements.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to technical constraints — for example, where it is held in encrypted backup archives — it will be isolated from active processing and deleted at the next scheduled backup rotation.

tk1911 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the tk1911 Platform, ensuring that your account credentials, payment details, and personal information are protected in transit at all times.
• Password hashing using industry-standard cryptographic algorithms. tk1911 does not store your password in plain text under any circumstances.
• Two-factor authentication (2FA) available to all players as an additional layer of account security. Players are strongly encouraged to enable 2FA via the account security settings panel.
• Intrusion detection and prevention systems that monitor network traffic for anomalous patterns and automatically block identified threats.
• Access controls restricting internal access to personal data on a strict need-to-know basis. Staff who do not require access to personal data in the performance of their role do not have it.
• Regular security audits conducted by qualified independent professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures that ensure any personal data breach is identified, contained, and reported in accordance with applicable legal obligations.

tk1911 uses cookies and similar tracking technologies on the Platform to deliver and improve our Services. A cookie is a small text file placed on your device by a web server that allows the server to recognise your device on subsequent visits.

tk1911 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Used to remember your account preferences — such as your chosen language, display settings, and responsible gaming tool configurations — so that you do not need to reconfigure them on each visit.
• Analytical cookies: Used to collect anonymised statistical data about how players navigate the Platform. This data helps tk1911 identify areas of the site that are confusing or underperforming and prioritise improvements accordingly.
• Fraud prevention and security cookies: Used in conjunction with our anti-fraud partners to identify device patterns associated with suspicious account activity, multi-accounting, and other prohibited behaviours.

You may manage cookie preferences through your browser settings. Please note that disabling functional or analytical cookies may affect the quality of your experience on the Platform. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.

Subject to applicable law and certain legitimate restrictions, you hold the following rights in relation to the personal data tk1911 holds about you:

• Right of access: You may request a copy of all personal data that tk1911 holds about you, along with information about how it is processed and on what legal basis.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. Minor corrections — such as updating your contact email — can be made directly in the account settings panel.
• Right to erasure ("right to be forgotten"): You may request that tk1911 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to tk1911's legal retention obligations under anti-money laundering regulations.
• Right to restriction of processing: You may request that tk1911 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: You may request that tk1911 provide your personal data in a structured, commonly used, machine-readable format, and transfer it to another data controller where technically feasible.
• Right to object: You may object to the processing of your personal data on grounds of legitimate interests, including profiling. You may also object at any time to the use of your data for direct marketing purposes, in which case tk1911 will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account Username]". tk1911 will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, the response period may be extended by a further 30 days, with notice provided to you.

The tk1911 Platform is strictly intended for adults aged 18 years and above. tk1911 does not knowingly collect personal data from any individual under the age of 18. If you believe that a minor has registered an account or provided personal data to tk1911, please contact us immediately at [email protected]. Upon receiving such notification, tk1911 will promptly investigate the matter, close the relevant account if the claim is substantiated, and securely delete all associated personal data to the extent permitted by applicable legal retention obligations.

tk1911 employs automated and manual age-verification checks as part of its KYC process. Any account found to belong to an individual under the age of 18 will be permanently closed and all associated data handled in accordance with this policy and applicable law.

The tk1911 Platform may contain references to third-party services — such as payment providers including bKash, Nagad, and Rocket — whose own privacy policies govern the processing of any personal data you submit directly to those services. tk1911 is not responsible for the privacy practices of any third-party service and recommends that you review the privacy policy of each third-party service you interact with. The inclusion of a reference to a third-party service on the tk1911 Platform does not constitute an endorsement of that service's data handling practices.

tk1911 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the scope of our Services. When a material change is made, tk1911 will notify registered players by email and/or by displaying a prominent notice on the Platform at the next login. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

Your continued use of the Platform following the publication of any amendment to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any change, you must cease using the Platform and may request account closure and data deletion in accordance with Section 12 above.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tk1911 processes your personal data, please contact our data protection team using the details below. All enquiries are handled in accordance with Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request — [Account Username]"
• Subject Line for Complaints: "Data Protection Complaint — [Account Username]"
• Live Chat: Available 24/7 directly within the Platform
• Response Time: Within 48 hours for acknowledgement; within 30 days for substantive response

tk1911 takes all data protection complaints seriously and will make every reasonable effort to resolve your concern promptly and fairly. If you remain dissatisfied with our response, you retain the right to escalate your complaint to the relevant data protection supervisory authority or seek resolution through binding arbitration as described in our Terms & Conditions.